Warranty for goods

1. Warranty obligations do not apply to consumable spare parts and materials (oils, filters, technical liquids, auto cosmetics, lamps, candles, electronic components, fuses, etc.). This type of product is checked for its integrity and operability at the time of receipt.

2. A product that has visual defects (due to the production or storage process) can be replaced by a similar one, or its full value is refunded.

3. If another type of goods is returned due to its defect, and it was already installed on the car, you must provide:

  • Certificate and the conclusion of the service station about the work on the installation of this product on the client’s car and its unfitness;
  • A copy of the order-order car service, where the installation of goods on the car;
  • A copy of the license of this service for the work on the installation of this product and maintenance of this type of car;
  • A copy of the certificate of compliance for the provision of services provided by the service;
  • A document confirming the fact of the purchase of the Goods from the Seller.

4. The seller does not bear any warranty obligations, if there is:

  • Normal and natural wear of the part for a certain service life;
  • Damage to the part as a result of an accident, illiterate installation or negligent operation, or any other mechanical damage;
  • Malfunction of spare parts of the fuel system or exhaust system due to the use of fuel grade, engine oil not provided by the car manufacturer or other technically incompatible / unintended parts;
  • Damage (especially suspension and steering parts) caused by inaccurate driving on rough terrain or due to significant road pavement defects;
  • Installation of the part by the customer himself or on the SRT not having a certificate for this type of work;

5. Returns for other reasons are possible with full serviceability of the goods and provided that it was not installed on the car. Such goods can be returned by you or replaced within 14 days for the following reasons:

  • Manager error in the selection of goods;
  • Different interpretations of technical documentation;
  • An error in the warehouse when selecting your product;
  • The marriage of the manufacturer.

6. Return of goods is carried out by prior agreement. The seller does not leave the Buyer when returning the goods.

7. Requirements for the returned goods:

  • The goods are accepted for return only in the original packaging in which it was released to the customer, regardless of the reason for the return;
  • The package must not contain any inscriptions and / or be damaged (opening of the package in the intended place is not damage to it)

8. Terms of return in cases where the goods are returned unreasonably (except for marriage):

If no more than 14 days have passed since the sale, the goods can be accepted from the buyer with a return of 100% of the cost of the part;

Purchase returns

1. Return and exchange of goods of proper quality

You can refuse the ordered goods at any time before it is received, and after receipt – within 7 days.

Return of good quality goods is possible in the event that its presentation is preserved (packaging, seals, labels), consumer properties, as well as a document confirming the fact and conditions for the purchase of the goods (cash or cash receipt). For the return of goods, an identity document is also required.

When returning goods of good quality, ukravtozapchast.com.ua will return its value no later than 10 days after the receipt of the goods and your application , however within the specified period we have the right to conduct an examination of the goods in order to determine its quality and safety of consumer properties.

You have the right to exchange goods of the proper quality for a similar one within 14 days from the receipt of the order, not counting the day of purchase, in case the goods did not fit you in terms of consumer properties (does not correspond to the declared parameters, is not suitable for your car) or a bundle.

Exchange is not subject to goods of appropriate quality, having individually defined properties, if the specified goods can only be used by the buyer purchasing it (selected independently and brought to order)

If at the time of your exchange of goods, a similar product is not on sale ukravtozapchast.com.ua, you can refuse the goods and demand a return of its value.

Attention! In case of rejection of the goods, in case it is part of the kit, the refund can be carried out only with the complete set.

2. Claims for goods of improper quality

Under the goods of inadequate quality is meant a product that is defective and can not provide the performance of its functional qualities.

The received goods should correspond to the description on the site. Minor difference in design elements, design, color, material of manufacture from the declared on a site is not an acknowledgment of a malfunction, or nonfunctionality of the goods.

Appearance and completeness of the goods, as well as completeness of the entire order must be checked by the recipient at the time of receipt of the goods. When you receive the goods, you sign your name in the sales receipt and / or receipt for delivery, in the column: “The order has accepted, the complete set is complete, the delivery services have been rendered, I have no claims to the quantity and appearance of the goods. I have read the terms and conditions of the return of the goods. “ After receiving the order, claims for external defects of the goods, its quantity, completeness and merchantability are not accepted.

If you received a product of inadequate quality and it was not agreed in advance by the seller, you may use the provisions of the Consumer Protection Law.

In connection with the peculiarities of the remote method of sale, the replacement of goods can be performed only by returning goods of inadequate quality and issuing a new order for a similar product.
You have the right to refuse to execute the contract of purchase and sale, return the goods of improper quality and demand the return of the money paid for the goods.

Any of the above requirements must be presented by you in writing by filling out an application

3. Return procedure

In order to return the goods, as well as in case of claims to the quality of the goods, the following necessary conditions for the return of the goods are required:

  • Fill out a return receipt
  • Enclose a copy of a consignment note

In case of returning the goods of the proper quality, transfer the goods in a package and complete set, with all the accessories and a complete set of accessories specified in the technical documentation (technical passport or a replacement document). The product must not have mechanical defects

In case of return of goods of inadequate quality, in addition to the documents listed above, you must provide:

  • Certificate and the conclusion of the service station about the work on the installation of this product on the client’s car and its unfitness;
  • A copy of the order-order car service, where the installation of goods on the car;
  • A copy of the license of this service for the work on the installation of this product and maintenance of this type of car;
  • A copy of the certificate of compliance for the provision of services provided by the service;
  • A document confirming the fact of the purchase of the Goods from the Seller.

According to the law, the seller is responsible for defects in the goods for which the warranty period is not established if the buyer proves that they arose before the goods were transferred to the buyer or for reasons that arose before that moment.

With regard to the goods for which the warranty period is established, the seller is responsible for the defects of the goods, unless it proves that they arose after the transfer of the goods to the buyer as a result of the buyer’s violation of the rules of use, storage or transportation of the goods, actions of third parties or force majeure.
The seller must accept the goods of inadequate quality from the buyer and, if necessary, conduct a quality check of the goods. After the inspection, a warranty repair of the goods with defects caused by the fault of the manufacturer can be carried out. If the repair is not possible, upon presentation of an expert opinion within the timeframe established by law, we will replace the goods with the factory defect for the goods of proper quality, or return the funds within 10 days from the date of such demand.

For further information, as well as for consideration of claims to the quality of the goods individually, and decision-making, we ask you to send a written request to the sales department ukravtozapchast.com.ua. Please describe in detail the problem with the product. Your claim will be considered within 5 working days from the receipt. We will try to find the best solution for you.

Addresses for sending agreed returns for nonresident clients

Customers who return goods from other regions of Ukraine (not Kharkov), the goods must be sent to the following warehouses of the following shipping companies:

New Mail
Branch number 33
Sumskaya str. 124
Recipient ukravtozapchast.com.ua

It is necessary to inform the manager UKRautomatically the number of the declaration of the shipment sent,
Order number, or client’s mobile phone number (on which this order was drawn up)

Strictly not allowed sticker of adhesive tape, as well as any clarifying labels on the packaging of the goods!

4. Refund Policy

Return of funds for the returned goods is carried out only after the fulfillment of all necessary conditions for the return of goods:

A) fill out a return receipt
B) attach a copy of the invoice
C) provide an identity document

When returning a good quality product ukravtozapchast.com.ua will return its value no later than 10 days after receipt of the goods and your written application.

Refunds are made in the manner in which the Goods were paid – by postal / bank transfer to the details specified by the Buyer, or in cash.

The money is refunded only on the basis of a written application with the indication of the full name and only upon presentation of an identity document.